Cancellation and Refund Policy
Group Course Cancellation
Courses of four (4) weeks or less
- There is no refund available
- To request a transfer of fees based on the table below, a written notice of withdrawal stating the reason for terminating the course is required to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..
- The transferable amount will be based on the balance of unused fees.
- Transferable fees may be applied to other POINT3 services.
- Please refer to table below:
| Up to 5 working days before start date | 4 working days up to the 1st class | As of 2nd class |
| 80% of fees transferable | 75 % of fees transferable | No fees transferable |
Group Course Cancellation
Courses of more than (4) four weeks
- To receive a refund of fees based on the table below, a written notice of withdrawal stating the reason for terminating the course is required to be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..
- The refunded amount will be based on the balance of unused fees.
- In addition to non-refundable fees, a 6% processing fee will be charged on refundable amounts
- Refundable fees may be transferred to other POINT3 services.
| up to 10 working days before start date | 9 working days or less before start date | up to 10% of course completed | up to 30% of course completed | from 30% of course completed |
| 90 % refundable | 85 % refundable | 70 % of unused fees refundable | 50 % of unused fees refundable | No refund |
Private Lesson Cancellation
- Classes may be rescheduled with a minimum of 24 working hours’ notice prior to the scheduled class time. Please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. as well as to your teacher in CC.
- Private course cancellation requests must be made in writing a minimum of one week (7 days) prior to the following scheduled lesson.
- All refunds will incur a 6% processing fee on refundable amounts.
- Private lessons put on hold must be requested in writing.
- Private lessons put on hold must be taken within 3 months from the last class taken otherwise a refund will be issued with a $50.00 fee + 6% processing fee on refundable amounts.
Changes to Exam Registrations
- Changes to exam dates or competencies may be possible in writing following the table below:
| More than 15 working days before test date | 14 to 9 working days before test date | 8 working days or less before test date |
| No change fee | 50.00 change fee | NO CHANGE POSSIBLE |
- The table above applies to the following cases, but are not limited to:
- Absolutely no changes possible 8 working days or less prior to the test date.
- More than 9 working days before the test date, please make requests in writing to: This email address is being protected from spambots. You need JavaScript enabled to view it..
- ■ Medical / emergency reasons (justification paper required)
- ■ 30-day wait time not respected for a re-take (non-carence)
- ■ Errors upon registration
- ■ Changes to competencies
Cancellations to Exam Registrations
- Please refer to the table below:
| More than 9 working days before test date | 8 working days or less before test date |
| 50.00 plus 6% processing fee will be charged | NO CANCELLATION POSSIBLE |
- Absolutely no cancellations possible 8 working days or less prior to the test date.
- More than 9 working days before the test date, please make requests in writing to: This email address is being protected from spambots. You need JavaScript enabled to view it..
